Sony Consumer Service

Unfortunately, most Sony Consumer products which require service, have to go back to Sony.
Communitek Video Systems, Inc. has a policy of not referring Sony consumer products to
any service organization other than the original manufacturer.

For Sony consumer repairs, your best option is to pack it up and send it to:

Sony Service Center
16795 Via Del Campo
Bldg. 3, Dock 30A
San Diego, CA 92127